Our property was transferred to First National Real Estate Westwood Truganina couple of years ago as our previous property agent shut down their rental department. Emily Causton was assigned as our Property Manager and she had a very difficult task of managing our property from inception as the tenant was constantly behind in rental payments. It was a difficult time due to the numerous VCAT hearings and constant followups with the tenant on rental arrears. Emily continued to work very hard in attending VCAT hearings representing us and was always proactive with her followups and continuous updates. She worked tirelessly ensuring that a favourable outcome was received. Your efforts were really appreciated and you are a credit to your orgainsation. Thank you very much Emily for your efforts over the last few months. You've made a very stressful time for us less stressful. I would advocate First National Real Estate Westwood Truganina as it's been the best agent I have dealt with during my time as a landlord. Kind Regards Krishan (Landlord)

In today's challenging times, customer service is paramount to sustaining the business for future success and longevity. I found this an important trait in Georgia. The special trait that Georgia displayed that was hard to find with other agents. She would call not for my business even though that is how we met initially but to have a general chat, building a strong relationship on a very simple human engagement. Georgia kept in touch even when I was out of the country utilizing technology to reach anywhere in the world. These interactions were testimony that she has people at heart. I would recommend Georgia as an agent to anyone who is looking for not just a traditional agent but someone that they can call for advice, guidance, 101 education or just bounce off some ideas or their thoughts on rental, risks, risk management or even running commentary about the latest news item. Georgia comes with one full package. 10/10 for Georgia's service and Human Psychology. Great Work!

EMILY CAUSTON and the team have been very helpful . BEST agent

Georgia has been so professional from the day we viewed our property in 2022 until now. Georgia is approachable and caring and goes above and beyond. I highly recommend Georgia as an estate agent. She is more than just a go between with landlords and tenants. We consider her a friend.

Goergia is a great Property Manager, very professional and very prompt with any questions we have. She is diligent and always keeps me up to date with potential renters. Excellent service and would highly recommend. Thank you Georgia!

We are moving to Melbourne region, from 4 hours away. I drove all that way for an inspection and Georgia welcomed us. She was very professional. I can't thank her enough for making our daunting application process easier. Wonderful communication

Georgia was very helpful and her professional approach and the best service was very beneficial for us.She comunicate with us through the whole process and that was a very easy service to follow.We are really happy with the end result by having our property rented out in a short period of time with the best and professional approach.Thank you Georgia. Reply2

We truly appreciate all your efforts in every regard you were an absolute asset for both parties. We wish you all the best mate.

Just wanted to give a huge shout out to Brent and his staff, he goes above and beyond to look after you. Rob you should be very proud of your staff they are a credit to you. Thanks Westwoods.

Brent Bennett at First National Westwood is wonderful I cannot speak more highly of him. If you require your home to be sold use Brent! He is an excellent communicator & most importantly can sell a house. I had a time sensitive sale, as my previous realtor had 2 months to sell my property & was unable to do so. I engage Brent & First National explained the challenges we faced & the required price. Brent reformatted the advertising & in a difficult climate (during COVID-19 lockdown) was able to sell the home in less than 2 weeks at the sale price I was seeking. He is terrific person & I would recommend him to you if you require your house sold efficiently.

Excellent, Brent was great so helpful and lovely really appreciated his help and was great to deal with!! He was very helpful and communication was excellent. Even sent me a photo of the sold stickers put on sign once loan approved. Overall experience was great!! His knowledge of the market was also really great. Thank you so much!!

From finding the property, inspecting & purchasing, Brent has been a delight to deal with from start to finish. Very easy going, professional, efficient and organised. Thank you for everything Brent.!